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How kerbau88 Handles Your Personal Data

Your account data — including the wallet details you use for DANA, OVO, and GoPay transactions — is handled with clear procedures and minimal collection. We collect only what is needed to operate your account, process your payments, and keep your login secure.

Minimal data collectionDANA, OVO, GoPay wallet data protectedAccount access secured with OTPData shared only where required by lawYour right to request data deletion

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What We Collect and Why We Collect It

kerbau88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information you provide directly: your name, contact details, and the e-wallet identifier linked to your chosen payment method — whether that is DANA, OVO, or GoPay. We also collect technical data your device sends automatically, such as your

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IP address, browser type, and session timestamps. This technical data helps us detect unusual login activity and keep your account secure. Payment data is handled through the payment rail you select. When you send a deposit via GoPay or OVO, the transaction reference is logged to
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reconcile your account balance — we do not store your full wallet PIN or payment credentials on our servers. For withdrawals, we verify your registered wallet address before releasing funds, which is a standard step to prevent misdirected transfers. We do not sell your personal data
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to third parties. Data may be shared with payment processors, fraud-prevention services, or regulatory bodies where local law in Indonesia requires it. You can request a summary of the data we hold on your account by contacting our support team through the channels listed on this
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page. Availability of our platform depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Our Data Handling Standards

We apply consistent data-handling practices across all account types — whether you fund your account via DANA, OVO, or GoPay. Below are the four areas we focus on to keep your information secure and your privacy rights clear.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can adjust cookie preferences through your browser settings at any time.

Account Security

Every login is protected by OTP verification sent to your registered contact. If we detect a login from an unfamiliar device, your account is flagged and you are prompted to re-verify before access is granted.

Data Retention

We retain your account records for as long as your account remains active or as required by applicable law in Indonesia. When you close your account, non-mandatory data is removed on a rolling schedule.

Your Rights and Requests

You have the right to access, correct, or request deletion of your data. Submit your request through Account Settings or via our support email. We will confirm receipt and act within a reasonable timeframe.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about your data, want to correct information on your account, or want to request deletion of your records, our support team is the right starting point. You can reach us through live chat on the site, by email, or through our account help portal. Players in Semarang and Makassar use the same channels — there is no separate regional line.

Your Privacy Questions Answered

Here are the questions we hear most often about how kerbau88 manages account data, wallet information, and your rights as someone who uses our platform.

We collect your name, contact details, and the wallet identifier for DANA, OVO, or GoPay that you link to your account. We also log session and device data for security purposes.

No. We never store your wallet PIN or full payment credentials. Only the transaction reference and your registered wallet address are logged to reconcile deposits and withdrawals on your account.

Yes. Log in, go to Account Settings, and select 'Data & Privacy' to submit a data-access request. You can also contact our support team by email and we will locate your record using your registered account details.

We share data only with payment processors needed to clear your DANA, OVO, or GoPay transactions, fraud-prevention services, and regulatory bodies where local law in Indonesia requires disclosure. We do not sell your data.

Non-mandatory data is removed on a rolling schedule after account closure. Records required by applicable law in Indonesia are kept for the period that law specifies, then deleted.

Go to Account Settings and use the 'Data & Privacy' section to submit a deletion request, or contact support via live chat or email. We will confirm receipt and process the request within a reasonable timeframe.

How kerbau88 Handles Your Personal Data

Our Data Handling Standards

Cookies and Tracking

Account Security

Data Retention

Your Rights and Requests

Reach Us About Your Data

Your Privacy Questions Answered

01 What personal data does kerbau88 collect when I open an account?

02 Is my GoPay or DANA wallet PIN stored on your servers?

03 Can I request a copy of the data kerbau88 holds about me?

04 Does kerbau88 share my data with third parties?

05 How long is my account data kept after I close my account?

06 How do I ask kerbau88 to delete my personal data?

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